Main Responsibilities

• Handling domestic/international ticket booking

• Knowledge of all domestic/international airlines system

• Handling and resolving all queries of customers.

• Manage all type of MIS & documentations related to bookings.

• Provide directions and other pertinent information to clients.

• Ensure customer satisfaction.

• Awareness of airlines promotion, latest news about airlines & weather.

• Airlines schedule & air fare updating.

• Daily ticket issue report.

• Keeping contact with customers and answering their queries through mails and calls on regular basis.

• Gather market and client information and following up with visits to develop new business.

• Develop and maintain an extensive customer database.

• Maintaining and developing strong, sustainable relationships with key travel agency clients, as well as corporate and direct clients.

• Maintain professional internal relationships that meet company core values.

• Available to works flexible working hours if needed.

• Other duties assigned by the management.

Education/Qualifications

• University Graduated

• At least 3 years’ experience in related field.

• Fluent in domestic/international airlines booking system.

• Ability to communicate in both verbal and written in English.

• Motivated to sell, quick and eager to learn, and driven to achieve high customer satisfaction and performance standards.

• Hard working and well-groomed.

• Basic presentation skills