Main Responsibilities

• Develop and implement tour packages and itineraries for outbound and inbound tours based on client requirements and market trends.

• Research and select vendors, suppliers, and accommodations options to ensure high quality services and competitive pricing.

• Negotiate contracts and maintain strong relationships with vendors and partners, including hotels, transportation providers, and local tour operators.

• Coordinate all logistics for tours, including transportation, accommodation, sightseeing activities, and any necessary travel documentation.

• Communicate with clients to understand their travel preferences, provide recommendations, and handle any inquiries or issues before, during and after the tour.

• Manage a team of tour guides, providing guidance, training, and support to ensure excellent customer service and smooth tour operations.

• Stay updated on industry developments, travel technologies, and best practices to enhance tour operations and customer satisfaction.

• Monitor tour budgets and expenses, ensuring profitability and cost-effective operations.

• Plan, organize and execute MICE events, including meetings, conferences, incentive trips, and corporate events, from inception to completion.

Education/Qualifications

• Proven experience as a Tour Manager or in a similar role, with a strong background in outbound and inbound tour operations.

• In-depth knowledge of travel destinations, attractions, and tourism trends.

• Familiarity with booking systems, reservation software, and travel management tools.

• Strong negotiation and communication skills to build and maintain relationships with clients, vendors and partners.

• Problem solving skills to address unexpected situations and provide timely solutions.

• Proficient in using computer applications, including MS Office and travel booking platforms.