Main Responsibilities

• Handle customer complaints and dispute cases at Oway Travel and Oway Fresh

• Online Sales & Process order/booking confirmation

• Keep the manager informed on issues and problems

• Complain Handling

• Inbound Call ICP: Inquiry, Complain and Promotion

• Outbound Sales Call

• Prepare daily, weekly & monthly reports

Education/Qualifications

• Bachelor's degree

• Proficient in English

• Proven experience as staff or executive position at Tourism/FMCG industry

• Working knowledge of MS Office

• Tech-savvy knowledge of telephone equipment and Call Centre relevant applications

• Outstanding communication and negotiation abilities

• Ability to work under pressure

• Able to work in night shift, weekends & public holidays

Remark: Persons living near the office area (townships) are highly preferred.